Warranty Service


warranty period
The warranty period is calculated from the date of acceptance, generally one year,If the contract stipulates the warranty period, it will be implemented in accordance with the contract


Warranty
Hardware and connector failures in the display screen caused by non-human causes, display
Display control system failure, contractual spare parts and equipment failure
Display control system failure, contractual spare parts and equipment failure


Field Service
Dispatch engineering and technical personnel to the display site to provide installation guidance, debugging, maintenance, training and other technical services
Fault Determination


primary failure
The connection problem of the cable, network cable, power cable, signal cable, etc. on the display screen,Parameter setting and system software failure problem (remote guidance)


Secondary failure
Module, switching power supply, sending card, receiving card, function card and other accessories or equipment failure (mail repair)


Level 3 fault
The display pixel out-of-control rate exceeds the standard, and the number of faulty modules exceeds the number of spare modules.One-time over 10% of the number of modules, switching power supply, receiving card failure (on-site maintenance)
After sales Support
Domestic Market
Contact:Forestry
Contact Number:18923731951
Overseas Market
info@gluxled.com
You can contact the nearest overseas subsidiary of Jinlixiang for service, or send your maintenance needs to the mailbox